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Contact Us

Our support hotline is available 24/7.

Please note: To find out the total cost of shipment or delivery, you'd  need to put your items into the cart and select your country in the list at checkout. Your total cost will be calculated automatically. This applies to all the countries we deliver to. 

 

Shipments and returns

Your pack shipment

Packages are generally dispatched same working day if purchased before 4pm and are shipped via Royal mail delivery.   Otherwise, it is shipped the following day.  Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable.  We shall not be liable for any delay that you may suffer in this regard.  We also have express/next day delivery for UK purchases. Order must be placed before 3.30pm for guaranteed next day delivery.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

 You have the right to cancel any order you make for any product (other than personalised products) purchased through our online store and you will receive a full refund. If for any reason you are not satisfied with your purchase, return it to us within 7(seven) days of receipt in an unworn/unused condition for a full refund or exchange(this does not cover the cost of postage). When returning products to us for refund or exchange, you must pay for the appropriate postage costs. If a full refund is applicable or the exchange has been caused by an error on our part then we will refund the postage you have paid on receipt of the returned product. If you wish to exchange or return any product then please contact us or through your online account. Please wrap products securely, and attach appropriate postage. Please remember to include a note stating reason for return and any new requirements. 


The above terms do not affect your statutory rights.

 

INTERNATIONAL ORDERS

International orders are welcome. Please select your country from the delivery method list in the shopping basket and the correct postage fee will be applied.  If your country is not in the list then please contact me for postage pricing and arrangements.