Our support hotline is available 24/7.
All payments will be made via paypal or google check out which validates your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your details.
Our confirmation of your order brings into existence a legally binding agreement between us. Payment will be debited to your account before the dispatch of your purchase. We will not be liable for any delays to your order, if delays are due to delayed payment. If the issuer of your payment card refuses to authorise payment to us , we will not be liable for any delay or non-delivery.
If online store products become temporarily unavailable, we shall hold your order until we have the product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then we will seek to offer you a suitable alternative or give you a full refund. Afrofrocks has made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from our online store, colours may differ from what you see on the screen. If you are not satisfied with the colour of the product you have ordered, we operate a returns policy (see customer information). All product prices would include Value Added Tax (“VAT”) where applicable.
Your order will normally be dispatched within 2 (two) days of placing the order. Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable. We shall not be liable for any delay that you may suffer in this regard. You have the right to cancel any order you make for any product (other than personalised products) purchased through our online store and you will receive a full refund. If for any reason you are not satisfied with your purchase, return it to us within 7(seven) days of receipt in an unworn/unused condition for a full refund or exchange(this does not cover the cost of postage).
Because of the handmade nature of our items variations in size, imperfections, and differences in colour per batch can happen. We do our best to catalog product accurately but in the event you receive an item that does not accurately match the description please give us the benefit of the doubt, it was not an intentional oversight and we will do our best to find a solution with you.