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Privacy policy

 On this page, we will explain our policy regarding any confidential information you might supply to us when you visit this website. As a matter of principle, we are committed to safeguarding your confidential information obtained through our website. 


We respect your privacy and we recognise that you have a reasonable expectation of privacy. We also recognise the importance of protecting that privacy. We do not sell, rent, distribute or provide your personal information to third parties in any shape or form. 

Maintenance of Accurate Information
Keeping your information accurate and current is very important. If you ever find that our records are incomplete, inaccurate or not current, please contact us immediately. We will correct the information as quickly as possible. 

If you send email to us, please remember that email is not secure against interception. If your email contains information that is very sensitive or includes personal information such as account numbers, charge card number, or credit card numbers, you may want to send this information via postal mail. 
This website uses etracker technology to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.

Facebook

Please be aware that when you click on the facebook button, you will be sending information to facebook

 

 

Cookie Policy


How we use cookies
We use cookies on the Afrofrocks website to help keep things running smoothly and to provide us with anonymous information about your visit. This page is designed to inform you about the cookies we use.

What is a cookie?
Almost every website you visit will be saving a small text file on your computer called a cookie. They can do numerous jobs like keeping you logged into a website or remembering if you've ticked a box or selected a special feature. Some cookies are also used to target advertising, track visits you make to web pages. Cookies CANNOT see what's on your computer, access your files or find out who you are - they are simply very small text files that enable websites to offer personalised services or improve their content.

By continuing to use this website you have accepted our cookie policy. If you do not agree with this policy please email info@afrofrocks.co.uk with your user name and we will delete your account and information.
Cookies used by this website

Information: 3rd party cookies are issued by external websites of services and features that we use. For example we use Zoipm for our live chat feature so the cookies will come from them.

Log In - We use cookies to keep you logged into the members section of this website. They do not contain personal information and are set directly by this site.

Advertising - The companies we use to display advertising will leave cookies on your system. They are used for statistical and tracking reasons and don't identify you. For example they measure how many times you have seen an advert or if you have clicked on it. You can read more about this type of advertising on the Your Choices website. These are 3rd party cookies.

Analytics - Cookies will follow you around this website giving us statistics on your visit. It helps us to know how many visitors we have, how many pages they view and also things like what operating system they use. This is important to us so we can update our website to meet the needs of our visitors. At no point do we know who you are. These are 3rd party cookies.

Live Chat - Down the bottom right hand corner of our pages is a live chat feature so that you can ask questions and get advice straight away. This facility uses cookies to remember information about the chat and to maintain the chat when you move between pages. These are 3rd party cookies.

Shopping Cart -  our website offer items for sale and our shopping cart uses cookies to remember things like how many items you have in your basket and if you've paid or not. These are 3rd party cookies. 

Cookie Policy Bar - The cookie information bar that you see on the page uses a cookie to determine if you have clicked the accept cookies button - the cookie lets us know not to show it to you again. This cookie is set directly by this website.

GDPR

About this Privacy Policy
We know how important it is for you to understand how we use your data. This Privacy Policy sets out how and why we collect, store, process and share your personal data. We will always be transparent with you about what we do with your personal data.
This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy Policy or your rights under it please contact:
info@afrofrocks.co.uk
1. Who we are
When we refer to “we”, “us” and “our” in this notice it means Afrofrocks.
When we say, “individuals” in this notice, we mean anyone whose personal information we may collect, including:
• Anyone requesting an order or information on a potential order
• Any customer who requires their product to be delivered to them
• Any customer who provides their contact information and agrees to further contact from us
2. How we use personal information
We use personal information in the following ways:
• To fulfil orders and arrange delivery of products
• To show your order as an example piece to advertise our services
There is no obligation to provide us with personal information, but we cannot provide our products and services without it.
Anyone whose personal information we hold has the right to object to us using it. They can do this at any time by telling us and we will consider the request and either stop using their personal information or explain why we are not able to. Further details can be found below.
3. What personal date do we collect?
We collect the following types of personal information so we can complete the activities in section 2, “How we use personal information”:
• Basic personal details such as name, email address and postal address
• Photographs provided by the customer to be drawn from
4. How do we use your personal information?
We use your personal data to provide you with the information, products and services that you request or purchase from us, and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments.
5. Where and when do we collect personal information?
When you purchase products and services from us via the following channels:
• Directly from our website
• Facebook where an order or potential order has taken place
• Instagram where an order or potential order has taken place
6. Who do we share your personal information with?
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes
We may share personal information with:
• Royal Mail or other delivery company where product is to be delivered
7. How long we keep personal information
We keep information only for as long as we need it to administer the sale or as required by law or contract.
8. Know your rights
Any individual whose personal information we hold has the right to:
• Object to us processing it. We will either agree to stop processing or explain why we are unable to (the right to object)
• Ask for a copy of their personal information we hold, subject to certain exemptions (a data subject access request)
• Ask us to update or correct their personal information to ensure its accuracy (the right of rectification)
• Ask us to delete their personal information from our records if it is no longer needed for the original purpose (the right to be forgotten)
• Ask us to restrict the processing of their personal information in certain circumstances (the right of restriction)
• Ask for a copy of their personal information, so it can be used for their own purposes (the right to data portability)
• Complain if they feel their personal information has been mishandled. We encourage individuals to come to us in the first instance but they are entitled to complain directly to the Information Commissioner’s Office (ICO) www.ico.org.uk
• Ask us, at any time, to stop processing their personal information, if the processing is based only on individual consent (the right to withdraw consent).
9. Changes to our Fair Processing Notice
We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.
This Privacy Policy was last updated on 21st May 2018.