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Contact Us

Our support hotline is available 24/7.

Do you deliver outside the UK?

Yes we do deliver to most places outside the UK. Just select your country at checkout and the right postage fee will be applied. If, however, your country is not listed, please send us an email  here to see how we could help. Most international deliveries take between 7 to 14 days to arrive and 3-5days for Europe deliveries.

How long would my order take before I receive it?( UK)

 You can choose to use the normal delivery service which takes between 2-5 working days or the express delivery which is the next working day if ordered before 4.30pm.

 How do I place an order?

You can easily place your order online, by telephone or email. Check our contact details for our telephone number and email address

 

How do you take payments?

 You can make your payments through paypal. This is the safest way to make payments online as nobody sees your card details. You can also contact us for our bank details so that you can deposit payment directly.

 

 Do I need a paypal account before I can make a purchase?

No you don’t need to have a paypal account before making a purchase. Follow checkout directions as normal, click pay and click continue at (don't have a paypal account?)

 

 Can I re-order any item that is out of stock or not in my size?

Yes you can re-order any item out of stock or not in your size and it takes a minimum of 4weeks to complete.

 

 How do I re-order an item?

You can email us to let us know of your intensions and use a measuring tape to give us measurements of your Bust, Waist and Hips ( Or any other measurements you can provide). You’d then need to pay a holding deposit of between 25%-50% of the price and pay the rest when the outfit is ready.

 

 Can I change my mind after reordering an item?

If you decide you no longer want an item which has been reordered, your deposit will not be refunded.

 

 Do you have a shop?

No we do not have a brick and mortar shop. We only have an Internet shop.

 

 Is it possible to see an item before I buy?

Yes you can arrange to come over and see an item and to try.

 

 Where are you based?

We are based in Bedford, Bedfordshire.

 

Can I provide my own material and design to create an outfit?

No we cannot accept your own material although we can take your design and help you choose a suitable material for the outfit.

 

What is your returns policy?

 If you are not entirely satisfied with your purchase, you can return it unworn within 7 days and we will exchange or refund your money to your card. This excludes jewellery due to hygiene reasons. Refund may take between 3-5 Days to show in your account.

 

 How do I return unwanted item?

First contact us and tell us the reason why you wish to return the item so that we can give you the address where you can return it to. Return item where possible in original packaging and ask for proof of postage.

 

 Who pays for the postage for returns?

You would have to pay for postage when returning an item.