Delivery & Returns
Your package shipment
Packages are generally dispatched next working day if purchased before 4pm and are shipped via Royal mail delivery or other courier services.
Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable. We shall not be liable for any delay that you may suffer in this regard. We also have express/next day delivery for UK purchases. Order must be placed before 3.30pm for guaranteed next working day delivery.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees may vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Please note: To find out the total cost of shipment or delivery, you’d need to put your items into the cart and select your country in the list at checkout. Your total cost will be calculated automatically. This applies to all the countries we deliver to.
Cancellations & Returns
You have the right to cancel any order you make for any product (other than personalised products) purchased through our online store before it is shipped and you will receive a full refund. If for any reason you are not satisfied with your purchase, return it to us within 7(seven) days of receipt in an unworn/unused condition for a full refund or exchange(this does not cover the cost of postage). When returning products to us for refund or exchange, you must pay for the appropriate postage costs. If a full refund is applicable or the exchange has been caused by an error on our part then we will refund the postage you have paid on receipt of the returned product. If you wish to exchange or return any product then please contact us or through your online account or via email. Please wrap products securely, and attach appropriate postage. Please remember to include a note stating reason for return and any new requirements.
The above terms do not affect your statutory rights.
International orders are welcome. Please select your country from the delivery method list in the shopping basket and the correct postage fee will be applied. If your country is not in the list then please contact us for postage pricing and arrangements.